The Lighting Outlet aims for 100% customer satisfaction through both product quality and customer service. Our friendly customer service team will strive to assist you 5 days a week and return to your email within 24 hours.
If at any time you are unhappy with a service from our company, we would appreciate if you could please contact us direct on 05 5458266.
(1) Shipping Information
We dispatch on multiple courier services Monday to Friday. For all international customers please send us an email to email@example.com with the products you wish to order, quantities and the full shipping address, we will then return to you with a freight quotation.
Please be aware that from time to time mistakes may happen during the processing of your order. In order to ensure that all projects and installations go to plan, we advise that you do not book an electrician unless you have received your order in full and it has been checked against the paperwork. If something’s not right, please don’t hesitate to give us a call on 05 5458266.
We will endeavour to despatch all orders placed before 12pm EST that same day, with an estimate of no longer than 48 hours. Orders placed on weekends / public holidays will be processed on the next business day. Next day delivery is offered in most Metropolitan areas, however delivery times will vary depending on location. Please see below:
Delivery Times (Approximate Guide Only)
1. Domestic Pos : 2 - 5 Days
2. Ekpress Delivery : 1 - 2 Days
Please allow an additional 1-3 business days on top of the above allocated times for regional areas.
Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.
Extra shipping charges will be calculated for each order to rural area.
We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Please send us an email to firstname.lastname@example.org with the products you wish to order, quantities and the full shipping address, we will then return to you with a freight quotation.
Pick Up Available
If you wish to collect your order from our warehouse, please contact us via phone / email to organise a time. Our details are as follows: 10 Psrn Klebang Putra Tmn Klebang Putra 31200 Chemor Perak.
Overnight Express Guaranteed Service Available
If you have a deadline to meet and want to ensure you receive your goods within 24 hours, we offer an overnight guaranteed service that will individually cater to your needs. Prices will vary depending on the size of your order and final destination, so please contact us for a quotation.
For package lengths greater than 2.2 meters there will be additional charge on top of all costs.
We accept payment via online banking ,Debit card, however cash.
Price breaks for bulk purchases are available – please contact us for your personalised quotation.
Product must be in stock and is not to be used with any other promotion or discount. Price match is only available to match other online lighting stores not retail lighting stores.
Individual product warranties will apply – please contact for specific warranty periods. Warranty is valid within Malaysia only.
In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.
If a product is received damaged you have 7 days inform us of the breakage.
Please choose your purchase carefully – all costs for product returns are to be at the customers expense.
If product is no longer required / change of mind occurs, you have a thirty (7) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted.
A 15% restocking fee is charged for any no longer required / change of mind items within the 7 day period.
Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received.
Custom Cuts and Alterations
We are happy to offer custom cuts and modifications on certain products, however no refunds will be available for such items unless required under warranty or consumer law.
To complete your return, please follow the following steps:
All cardholders information received will be 100% secure and protected.
Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of Malaysia.